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Desiderata93's avatar
Desiderata93
4 years ago

HUT Migration PS4 to PS5

Product: NHL 22 Platform:PlayStation 5 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Won’t let me transfer PS4 to ps5 What happens when the bug occurs?...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@Desiderata93 

It was mentioned in the migration FAQ that if a team was created on a new console, the migration wouldn't be allowed. 

Desiderata93's avatar
Desiderata93
4 years ago

so is there no explanation for why there wasn’t a disclaimer on the PS5 version?

the EA agents referred me to post here to get help or compensation 

I’ve paid extra for the PS4/PS5 edition in anticipation of getting a PS5… and now I can’t use the PS5 version because I’m too far along in HUT on the PS4 version

no one has offered me and kind of help or solution, I just get referred to a page that I’m already aware of and discovered too late. 

no one I’m their right mind would think that if you bought a version of a game for both systems that your data wouldn’t transfer over…

when I first made a team on PS4 in hut, it asked for team name and abbreviation… on PS5, it had my info already and thus I thought my team was waiting for me

instead I’m stuck trying to get some help from EA which seems impossible 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Desiderata93 

    I'm very sorry, but there's nothing else we can do about this. There is no compensation available. I'll make sure to pass along your feedback. It's definitely appreciated.

    • Desiderata93's avatar
      Desiderata93
      4 years ago

      So what’s the reason someone can’t migrate if a team has been created? I haven’t played a single game or opened any of the packs I was given on the PS5…


      And can you tell me why there was no disclaimer on the PS5 version warning people that creating a team would make them eligible for the future migration? 

      Why is EA selling a version for PS4 and PS5 that doesn’t automatically transfer data through PlayStation account?

      I just don’t understand the restriction/condition… I’ve paid for access to both, why is my data/game progress separate?

      and the lack of help/customer service regarding this issue is extremely frustrating. Clearly EA does not care about customer satisfaction. 

    • Desiderata93's avatar
      Desiderata93
      4 years ago

      No one responded to my questions in my last post and I got the attached email asking if I was satisfied 

      im anything but satisfied with how EA has handled this situation 

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