Forum Discussion

Desiderata93's avatar
Desiderata93
4 years ago

HUT Migration PS4 to PS5

Product: NHL 22 Platform:PlayStation 5 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Won’t let me transfer PS4 to ps5 What happens when the bug occurs?...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@Desiderata93 

I'm very sorry, but there's nothing else we can do about this. There is no compensation available. I'll make sure to pass along your feedback. It's definitely appreciated.

Desiderata93's avatar
Desiderata93
4 years ago

So what’s the reason someone can’t migrate if a team has been created? I haven’t played a single game or opened any of the packs I was given on the PS5…


And can you tell me why there was no disclaimer on the PS5 version warning people that creating a team would make them eligible for the future migration? 

Why is EA selling a version for PS4 and PS5 that doesn’t automatically transfer data through PlayStation account?

I just don’t understand the restriction/condition… I’ve paid for access to both, why is my data/game progress separate?

and the lack of help/customer service regarding this issue is extremely frustrating. Clearly EA does not care about customer satisfaction. 

About NHL Franchise Discussion

Long-time fan? Tell us about your knowledge with the sport and the game franchise in our NHL Franchise community forum.17,625 PostsLatest Activity: 8 hours ago