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951Evolution's avatar
951Evolution
5 years ago

I can’t buy packs in hut

Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I went to the store to purchase packs with coins. What happen...
951Evolution's avatar
951Evolution
5 years ago

This has been going on since the event started, cmon mann

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @951Evolution.

    That message means you've hit the pack limit. You can see the limits by going to the main HUT screen. Cycle through the images in the largest tile to see them.

    • 951Evolution's avatar
      951Evolution
      5 years ago

      I see, I do not believe I have purchased one of these packs before though. The team should really change the inaccurate information in the store where it plainly says “no quantity limit” when selecting the pack as well. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @951Evolution 

        I understand the confusion here. That means there is no community limit. Which would be a hard limit for the number of packs that can be purchased globally. The per-user limit is listed on that tile I mentioned. What pack, in particular, are you concerned with? You can always contact an advisor to have them check your history to see if that one was purchased.

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