I can’t buy packs in hut
Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I went to the store to purchase packs with coins. What happen...
Forum Discussion
This has been going on since the event started, cmon mann
EA_Aljo
Community Manager
Community ManagerHi there, @951Evolution.
That message means you've hit the pack limit. You can see the limits by going to the main HUT screen. Cycle through the images in the largest tile to see them.
I see, I do not believe I have purchased one of these packs before though. The team should really change the inaccurate information in the store where it plainly says “no quantity limit” when selecting the pack as well.
- EA_Aljo
I understand the confusion here. That means there is no community limit. Which would be a hard limit for the number of packs that can be purchased globally. The per-user limit is listed on that tile I mentioned. What pack, in particular, are you concerned with? You can always contact an advisor to have them check your history to see if that one was purchased.
It is the one that has a 1 per week limit I do not believe I have purchased it yet but still can’t buy it.
- @951Evolution I had the same issues for the jumbo elite packs saying no quantity limits. It's false advertising saying no limits but having an actual limit on there that isn't visible to purchasers until they unexpectedly hit it. Especially if you purchased with real money to buy those packs since they make you pay up front....I've tried requesting help to fix a similar issue last week and they downright refused. I reported them to the BBB for scamming me and others.
- @951Evolution Don't worry, they are also screwing me out of false advertising when not setting a quantity limit on the amount of purchases in the first couple weeks for the Jumbo Elite Players Pack but when you do go to purchase there is a limit. I spent $100 to buy as many packs as possible, hit an error, and they were unwilling to give me my money back for the unused points or for manually taking my points and giving me the packs i requested to purchase (while still available to purchase in the store). I contacted their support and they told me to post something here so that they could help, because they could not and would not help me when reaching out to them directly. This game is such a scam.
I have purchased EA NHL games for years and they do not treat their customers with respect who spend hundreds or thousands per year on their products. I do think that if we found enough players out there that we could start a class action lawsuit for being scammed in ways for their unwillingess to help us as they make excuses and claim they cant fix it.
For example, I gave them a video of the errors I received and showed them that it was false advertising by not allowing me to purchase what I intended to purchase over 8 times and they told me via chat, there's no proof you intended to purchase these packs. I told them right that second, I'm intending to purchase these packs in writing and in the videos I sent. They are the absolute worst.
Not sure if you have any scenarios like that where we could discuss more and find more players in similar situations, but I think this is the only way they will take us seriously is if there's a large enough amount of people complaining about their misfortunes that EA brings on themselves for not thinking through their issues and resolving it for the thousands of players who pay to play each year. They are ruthless and should be held responsible for the countless acts where they treat their customers like crap and take advantage of them.
Community Highlights
- EA_Aljo2 months ago
