Forum Discussion

951Evolution's avatar
951Evolution
5 years ago

I can’t buy packs in hut

Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I went to the store to purchase packs with coins. What happen...
951Evolution's avatar
951Evolution
5 years ago

I see, I do not believe I have purchased one of these packs before though. The team should really change the inaccurate information in the store where it plainly says “no quantity limit” when selecting the pack as well. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@951Evolution 

I understand the confusion here. That means there is no community limit. Which would be a hard limit for the number of packs that can be purchased globally. The per-user limit is listed on that tile I mentioned. What pack, in particular, are you concerned with? You can always contact an advisor to have them check your history to see if that one was purchased.

  • 951Evolution's avatar
    951Evolution
    5 years ago

    It is the one that has a 1 per week limit I do not believe I have purchased it yet but still can’t buy it.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @951Evolution 

      Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

About NHL Franchise Discussion

Long-time fan? Tell us about your knowledge with the sport and the game franchise in our NHL Franchise community forum.17,625 PostsLatest Activity: 4 years ago