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951Evolution's avatar
951Evolution
5 years ago

I can’t buy packs in hut

Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I went to the store to purchase packs with coins. What happen...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@jkirew 

It's very possible they didn't know to check the screen I mentioned. We're not aware of the limits not showing on this screen. Unfortunately, we're not able to let you purchase more packs than the limit specifies. You can contact the retailer you purchased the points from to see if a refund is possible.

jkirew's avatar
jkirew
5 years ago

Attached is proof that they did check the landing page where you advertise packs for sale. He/she did not overlook where you suggested pack limits are posted.

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