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951Evolution's avatar
951Evolution
5 years ago

I can’t buy packs in hut

Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I went to the store to purchase packs with coins. What happen...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@jkirew 

It's very possible they didn't know to check the screen I mentioned. We're not aware of the limits not showing on this screen. Unfortunately, we're not able to let you purchase more packs than the limit specifies. You can contact the retailer you purchased the points from to see if a refund is possible.

jkirew's avatar
jkirew
5 years ago
@EA_Aljo Please see post and picture showing that your support team did check the area you are referring to. I bought the points through your game...you should be able to initiate a refund or help with that process, no?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @jkirew 

    The purchase goes through Microsoft or Sony. Depending on your console. Not us. You'll need to contact them to see if a refund is possible. I'm not seeing that case on the account you're posting with. You'll need to contact an advisor again to have it investigated. They should be able to get your case escalated to the studio so they can check to see if those limits weren't displaying on the HUT home screen.

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