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peterchen86's avatar
peterchen86
6 years ago

I lost my coins after bidding in HUT

Product: NHL 20 Platform:Sony Playstation 4 How often does the bug occur? Rarely (0% - 9%) Steps: How can we find the bug ourselves? By checking my transaction list on May 4th What happens when t...
  • peterchen86's avatar
    peterchen86
    6 years ago

    I contacted them twice and they told me to write a topic here. I'm still waiting for the solution because I don't get my coins back.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @peterchen86 

      I see you spoke with a live support advisor and they asked you to wait. If 24 hours have passed and the coins are still missing, try contacting @EAHelp through Twitter. They will investigate this for you.

      • peterchen86's avatar
        peterchen86
        6 years ago

        Yes, 24 h have passed and yesterday as you suggested earlier I contacted @EAHelp through Twitter and they told me that they didn't see my auctions and it probably stuck "in limbo". They also told me to create a topic here because it will help to investigate it. 

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