I lost my coins after bidding in HUT
Product: NHL 20 Platform:Sony Playstation 4 How often does the bug occur? Rarely (0% - 9%) Steps: How can we find the bug ourselves? By checking my transaction list on May 4th What happens when t...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @peterchen86.
Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
I contacted them twice and they told me to write a topic here. I'm still waiting for the solution because I don't get my coins back.
- EA_Aljo
I see you spoke with a live support advisor and they asked you to wait. If 24 hours have passed and the coins are still missing, try contacting @EAHelp through Twitter. They will investigate this for you.
Yes, 24 h have passed and yesterday as you suggested earlier I contacted @EAHelp through Twitter and they told me that they didn't see my auctions and it probably stuck "in limbo". They also told me to create a topic here because it will help to investigate it.
- EA_Aljo
This isn't something we can fix for you. It requires accessing your account and that's not something we can do through Answers HQ. Only an advisor can do that. I hate to send you back to them, but that's all I can suggest.
