Apology accepted.
This issue has happened in games where the peer to peer connection (according to the network connection graph/indicator) is a stable green line at intermission. It has happened when there is a flat green line (checked by going to pause menu) when the weird "lag" is happening during the faceoffs. It has happened in games where the network connection indicator/graph was a solid green line EVERY time I checked it and I saw/felt no other lag in the game.
I know others have reported the same thing, some of them in the EA Answers forums.
From your latest clarification (correcting your previous mistaken clarification) and my observations while playing, this issue occurs even when the in-game network connection indicator/graph is a solid green good connection. So there shouldn't be any lag in those cases. I again respectfully ask that you investigate this issue and determine the cause.
I am going to sound like a broken record, but I must reiterate. I only buy these games every year to play online. If this is not resolved there is a good chance I will skip NHL23. And some others after it probably too. I can't image that I am the only one either.
Community ManagerI'm really sorry for the confusion, but our servers aren't involved since you're not actually playing on them. If you do happen to try playing a dedicated server mode, let me know. That would be incredibly helpful as it would mean it's not just a peer to peer issue. Unfortunately, without that, any troubleshooting we do could be moot, but we can continue with it still. Did you check the settings I mentioned in this post along with changing your DNS settings?
Are you even reading our posts?
I never said that the online versus was using your dedicated server mode, I am fully aware that it has a peer to peer connection. I am arguing that I have a solid green peer to peer connection and the weird face off "lag" occurs, which shouldn't happen with a good connection. There is probably a bug in your software (or something) that is causing the issue and I am asking you to look into it.
Just two days ago someone else posted about it happening in (HUT?) rivals.
https://answers.ea.com/t5/Technical-Issues/NHL-22-face-off-glitch/m-p/11389148#M2938
I've done all your trouble shooting stuff you asked me to, and this still occurs even with a solid green peer to peer connection.
Your right that we are going in circles, because you and your team don't want to investigate the issue and just want to blame our connection. It is frankly poor customer service.
Am I a second class customer as I am on the PS4?
Do you not care about an issue in NHL22 as NHL23 is in development and will come out this fall?
I'm thirty-six, have a full time job, have kids, and other commitments. I really don't have time for this nonsense. I just want to fire up my game, play a couple online versus, then move on with my busy life.
If you want my continued business every year, investigate the issue and fix the game. If not, then your loss.
Community ManagerThe other report you linked is a different issue and not related to the one you're experiencing. It sounds like you don't have time to continue troubleshooting this. If we start seeing other reports or find any issues, I'll report back here. Let me know if you change your mind about troubleshooting or if you try a dedicated server mode to see how it compares to Online Versus.
I've tried everything you've suggested, but if you have any other troubleshooting ideas (besides playing WoC or HUT) feel free to lay them all out here.
Regardless, I am thoroughly convinced it is not a connection issue and is a glitch in your software, as I often have a perfect connection when it happens. As do others who reported it.
Feel free also to provide a technical explanation how this can be a connection issue when the connection indicator/graph shows a perfect connection - I am still waiting for that...
I am thoroughly disgusted by your customer service.
So funny story @EA_Aljo, I went to the link you sent me and clicked report a bug, and it sent me right back to the EA Answers forums.
I have a few new things to report.
It recently happened for the first time in an online versus private match with me and a buddy of mine. It happened to me in the second period but not him. Then we cancelled out of the game and restarted the game, then happened to me immediately but not to him. I rebooted my PlayStation and then we played a couple games without it occurring to me.
So I draw a couple conclusions that make me further question this being a connection issue. First, it happens only to me instead of being "felt by both" during a peer to peer connection online versus game. Second, there seems to be a carry over that is independent of connection, and a software reboot might fix it.... the problem is if you start an online versus game with a rando you have to either suffer through it, or take a competitive rating hit.
And I came upon this gem in your forums, this dude @Natronbomb223 is claiming it happens in single player too.
So to recap
Community ManagerThanks for the update. Unfortunately, without seeing if this occurs in a dedicated server mode, there's nothing else I can suggest.
Except I have shown you it happening in dedicated server modes like WoC and HUT. And even one person claimed it happened in single player. I can tell you that watching the videos of people who posted them of it happening in those dedicated server modes, I can 100% confirm it is the exact same issue. Stop treating me like I'm an idiot.
I have a suggestion. Investigate the issue myself and others are having, and stop deflecting and blaming us. Even if you couldn't figure it out until the new game, at least EA trying would mean something. These unacceptable answers are really your (& EA's) loss.
Community ManagerWe'll just have to agree to disagree. A couple of people experiencing this on a connection that isn't yours does not prove the issue is on our end. Without seeing if the same thing happens on a dedicated server mode, we can't 100% rule out the lag is due to a peer-to-peer connection. Until that happens, there's nothing else we can do.
So @EA_Aljo, I am still incredibly disappointed in your (& EA's) customer service. I think it is unacceptable and pathetic.
Having said that, I just played with a dude who told me a work around for this issue. At least for the PS4, you hit the center PS button to return to the main menu, then re-click on the game. It worked once for me just now. If I notice that it doesn't work in the future I'll reply back, but for now it seems to be a decent work around.
I expect you to pass this info to everyone who asks about this problem. Kind of sad I have to do your (& EA's) job for you.
My buddy who told me about it said it happens to everyone, and while I think that might be an overstatement, from what I have seen via forums and YouTube video it seems kind of widespread. As I have stated before, most people who have this issue probably don't report (or look into) it and just quit playing. So you might want to fix it so you don't bleed players. If not, you're fools.
And on a side note you guys are full of baloney regarding it happening to a handful of people.... I found two more on your forums from October 2021.
https://answers.ea.com/t5/Technical-Issues/Online-versus-lag/m-p/10880570#M395
https://answers.ea.com/t5/Technical-Issues/Keep-getting-glitches/m-p/10843613#M59
i have this same problem here! every day i can play 1 game without lag but second game lags everytime and i have wired 1000mbps fiber network so its not that..
Online vs mode. and i have wired network and that is working perfect on other games. it usually starts in my second game and faceoffs lagging like crazy and then 5-10 sec goes double the normal speed and then resets normal until the next faceoff
Community ManagerThanks for getting back to me @GansBar
Online Versus games take place on a peer to peer connection so you're not on our servers. If either you or your opponent are having issues with the connection, both will feel it. So, if you're wired and your opponent is wireless, you'll experience that as well. Also, distance is going to play a role so if you're playing others that are far away from you, that's not going to provide the best connection.
Community ManagerHello, @Gamba231971
At the moment the following languages are supported on Answers HQ:
You can also contact an EA Game advisor on the EA Help Center as described at the links below:
@GansBarDo the work around I suggested in #35. It might work for you.
Community Manager
