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littleschlegel's avatar
littleschlegel
6 years ago
Solved

I no longer have access to the EA account that my NHL 20 is signed into

I no longer have access that my EA account is signed into. I got a new Xbox and when I try to play online it automatically takes me to my old email and has me type in a password that I don’t have acc...
littleschlegel's avatar
littleschlegel
6 years ago

Well I have access because it is the account that I am currently on but that is only because I was able to sign in through Microsoft. I have tried to access the account setting from it but am unable to. 

    • ProfessorSebyD's avatar
      ProfessorSebyD
      6 years ago

      This process is so flawed it is borderline unacceptable. What is the point of going through this process just to have a generic email sent back saying can not be verified. I have filled out the form twice and get back the same garbage email. Something so simple, yet EA can't do anything about it. I am so frustrated with the whole process I am on the verge of never buying a game from EA again. This is really bad customer service.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @ProfessorSebyD 

        I definitely get the frustration. However, we take account security very seriously. We can't just turn over accounts to anyone that asks for them. You need to verify the account is yours. The best I can suggest is to try submitting the form again and using more accurate information in those fields.

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