I no longer have access to the EA account that my NHL 20 is signed into

Actually, I don't feel EA gets our frustrations as customers.

1. I filled out the form twice with very specific information. I can't think of anything else to add because EA isn't asking for anything else that would be specific for example a security question.

2. If someone was available to talk to for less than 5 minutes, they could ask me questions so that I could answer them and resolve this quickly.

3. Failing all of this, why can't users log into the game and choose to link the PSN to their EA Account of their choice. Why is there no option to log into another account.  Why force the customer to connect to an account nearly 15 years old without a choice.

4. I don't need to use an old outdated account, however, EA holding my online play hostage because they don't have resources to do things properly is unacceptable. The game should say, log in to your EA Account. If you no longer have access or would like to use another account, click here. Why is this so difficult for EA to understand?

Please advise.