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littleschlegel's avatar
littleschlegel
6 years ago
Solved

I no longer have access to the EA account that my NHL 20 is signed into

I no longer have access that my EA account is signed into. I got a new Xbox and when I try to play online it automatically takes me to my old email and has me type in a password that I don’t have acc...
matthewbiz631's avatar
matthewbiz631
6 years ago

I was playing NHL 20 on xbox last night and during a game I was kicked out.  Now I cant get into any online type games.   The error message says "this Ea account is invalid".  How can this be?  Ive been playing nhl for 11 years.  

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hello, @matthewbiz631.

The invalid account issue normally means you need to change your password. That can be done at www.origin.com. However, you can also get this message if you try logging in too many times. You'll be locked out for about 90 minutes. Another reason this can happen is if you use the wrong email address when signing in. If none of these are the issue, contact @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can look further into this. Thank you!

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