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littleschlegel's avatar
littleschlegel
6 years ago
Solved

I no longer have access to the EA account that my NHL 20 is signed into

I no longer have access that my EA account is signed into. I got a new Xbox and when I try to play online it automatically takes me to my old email and has me type in a password that I don’t have acc...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hello, @CareerAunt6661.

Did you try going through the account recovery process? If not, that can be started by filling out the webform here.

CareerAunt6661's avatar
CareerAunt6661
6 years ago
@EA_Aljo I cannot do it. My ea account has been suspended or locked by you guys and I cannot access
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @CareerAunt6661 

    Your account has not had any action taken on it by Terms of Service. You can still contact support. You can always try creating another account or use Twitter/Facebook. You can contact @EAHelp through Twitter or post to our Facebook account at facebook.com/eahelphub for assistance.

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