Product: NHL 22Platform:Sony Playstation 4How often does the bug occur? Occasionally (10% - 49%)Steps: How can we find the bug ourselves? Playing a rivals game will give you this screen a lot of the timeWhat happens when the bug occurs? During online play, a syncing screen appears and never goes awayWhat do you expect to see? This fixed immediately, rivals is unplayable Was the issue in online or offline mode? OnlineInsert Game Mode or Feature here Rivals, rushWhat time did you see the bug? (HH:MM AM/PM) 5pm What is your time zone? CST - GMT - 6:00What is your gamertag/PSN ID? Phoenix_Fife_13PS4 Crash Reporting: Please copy the text you put in the crash report here. EASHL issues? Please insert your Club Region. What is your game language? English The game is completely unplayable right now, I can't play an online match without this happening most of the time. My rank has been squashed by this. So problematic for the launch of this game. I love the new features and how it feels but this just ruins all of that.EA_Blueberry: Edited post title to include HUT RIVALS

This isn't a hardware issue, it's not on my end. Multiple people are having this issue. Every other game runs just fine for me

It’s not just him it’s everyone your game is broken either fix your game now or give us all refunds this is ridiculous .

This isn't a connection issue, it's a huge issue with your game. It needs to be fixed. I can't even complete a single 6s game and my internet is just fine.

4 times today Ive got infinite syncing after someone takes a penalty. Up 7-0 and the guy just throws the puck over the boards tilll we get it. My ping is 12ms so it isnt my connection. Please patch this

@EA_Aljo It ain’t his connection. Every time there is a stoppage in play I sit for five minutes while the game syncs. I Uber never had this issue and I’m wired.

Infinite syncing screen - HUT RIVALS

33 Replies

EA_Aljo
Community Manager
5 years ago
Hi there, @KeaghanFife

We should go through some troubleshooting to see if we can get this resolved. First, do you use a wired or wireless connection? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
KeaghanFife
5 years ago
This isn't a hardware issue, it's not on my end. Multiple people are having this issue. Every other game runs just fine for me
EA_Aljo
Community Manager
5 years ago
@KeaghanFife

We're seeing some reports of this for EASHL and are trying to gather data on that. You're welcome to post it in this thread. However, we can't rule out any issues with your connection without troubleshooting so let me know if you change your mind. Thanks!
BFS_Sp3cop
5 years ago
It’s not just him it’s everyone your game is broken either fix your game now or give us all refunds this is ridiculous .
jagrcantakeyou
5 years ago
This isn't a connection issue, it's a huge issue with your game. It needs to be fixed. I can't even complete a single 6s game and my internet is just fine.
CapsFan2586
5 years ago
@EA_Aljo It ain’t his connection. Every time there is a stoppage in play I sit for five minutes while the game syncs. I Uber never had this issue and I’m wired.
jcheinrichs
5 years ago
Not a connection issue. It’s your game
EliteSquad1333
5 years ago
4 times today Ive got infinite syncing after someone takes a penalty. Up 7-0 and the guy just throws the puck over the boards tilll we get it. My ping is 12ms so it isnt my connection. Please patch this
chevrock262
5 years ago
This is unacceptable. If the trolls from the past 4 years are not intolerable enough, you gifted them a glitch. I know your busy copying this years game for next year, but maybe implement a player rating system after you can fully launch this years title.
EA_Blueberry
Community Admin
5 years ago
Hi, PlayStation users.

Are you still experiencing any synching issues since the latest update prior to the weekend?

Official Tweet: https://twitter.com/EASPORTSNHL/status/1451674638841491464

"A new NHL 22 patch is now available on PlayStation that fixes various desyncs and crashes. This same patch will be available on Xbox early next week."