[INFO REQUEST] Teams threes eliminator can’t finish a tournament

Yes, the original club hit the cap as GRAPE HOUSE.... we spent an entire afternoon trying to figure out what the heck was going on before we saw on reddit that EA has a cap for some reason.  Then we make GRAPE HOUSE v2 and were able to win titles again. 

GRAPE HOUSE is the club with the problem as it has 390 final wins and the game will not let anymore finals wins count.  GRAPE HOUSE v2 was our new club due to your game's cap.  We were forced to make it or stay stuck in a never ending loop in the club named GRAPE HOUSE which still exists and has a capped account on its roster to hold it's top 5 ranked spot.

@jshuttlesworth29

Thank you. I'll let you know when I have some new details.

I have access to both teams as I was forced to make multiple PS4 usernames to continue playing 3s eliminator.

@jshuttlesworth29 

When the game ends and doesn't count, are you not seeing the post-game flow? That's where you see your player and club progression as well as the player summary screen. Normally, when a game doesn't count, you don't have all that information.

We added logging to your accounts. Would you guys be able to go back to the old club and try reproducing this? We can then look at the data we receive from you guys "winning" the tournament and use that to help investigate this.

Thanks for all the help. It's really appreciated.

We see the attached.  I can try again later this week.  but the screen isn't the post game flow... its the attached file.

we probably arent running again until sunday.   This shouldnt be a big issue to identify as its no coincidence that every top team stops at the same point totals and finals wins

@jshuttlesworth29 

Sounds good. Just let me know when you guys play again. I'm not here on the weekend so I'll get that information to the dev team on Monday morning.

@jshuttlesworth29 

Do you happen to have the video that pic came from?

yup... ill upload it to youtube and link you in 30 min

@natbarrickbaseba 

Sounds good. Thanks.

https://youtu.be/UXowLYqR5uY  here you go

 here it is https://youtu.be/UXowLYqR5uY 

@natbarrickbaseba 

Thanks. I've sent it over to the studio. When I have some more details, I'll let you know.

Please let me know when u have the video downloaded on ur end so i can remove it from my channel.    Also, i checked with mshearerspun180 and his player thats capped wont even let him into a 3s eliminator game.   It just freezes and wont let him proceed.  This stuff is pretty unacceptable.... being a paying customer and having to do the lionshare of the troubleshooting is pretty poor customer service.   I know ur not directly responsible but this stuff is a solid way for EA to lose customers

@natbarrickbaseba 

We can troubleshoot this ourselves, but it also would require having our account match yours. That means playing 390 matches, possibly using the same gear, matching the same number of human players, etc. There are a ton of variables at play and since we haven't been able to reproduce it, it greatly helps to work with people that are experiencing it.

I'll find out if the video was downloaded and let you know.

Do you know if you get wins against clubs, but not drop-ins? The video shows you against a drop-in team. Do you have the same problem if you play against another club?

well we can't reproduce it either as my teammate is now* capped and the 3's eliminator piece of the game will simply not let him play under the capped username ps4 ID:  mshearerspun180

We had the same problem over and over on 10+ tries versus club, drop-in teams, etc.... you name the combination... we've tried it.  This is global and if we join the capped club with our new userIDs then we're one more finals win closer to having that capped and starting over once again.  All you need to do is look at the leader boards for evidence.... EVERY team is experiencing this without exception.  If you look at the leader boards on either platform, you'll see the same issue.  Someone needs to take a look and your leader board parameters in the chel 3s mode as it's not isolated to one club or one user.  It's everyone.....  and it will inevitably continue to grow as people hit said cap. 

@jshuttlesworth29 

It doesn't look like we can download your video. I'm just not seeing an option to do so. As soon as it's not needed anymore, I'll let you know. If you need to take it down though, I understand. I'll be in touch when I have an update. If you have any more details though, feel free to pass them on.

that's fine just let me know when you don't need it anymore.  The biggest detail i can give you is for the devs to look at the 3s leader boards.... theres a reason everyone is at the same spot with finals wins.  It means they can't move forward and that they must make new gamertags or ps4 IDs.  

You wouldn’t need to reproduce 390 finals wins (900+ games) with same clothing ect as that doesn’t matter. The game simply caps players and teams around the 390 mark. You win the finals and don’t see the player get points/the team get points / the final stats ect. It just pops up to play next game where you get launched into the finals again and again and again til you lose or quit. You get 0 points (CR) for winning. All the top Xbox players and clubs are capped out and we are rolling on second / third gamertags now. I’m sure ps4 is the same thing. Very annoying problem to have. We almost quit playing and were going to have to spend our time playing fortnite or something stupid til we found this thread and realized we could make a second club/gamertags. Would be awesome to get it fixed so we could actually compete for a top spot rather than just being stuck. My team is stuck at #8 overall on Xbox. 

Think I’m about 20 championships away from being capped. Let me know if I should leave a couple and maybe we can link up with a tester to come play the final one with me (he better be good) and watch the game as it won’t count. 

That’s funny I had to go all of this on my side too!

the problem can be done in drop in or team as soon you have at least one player with total of points in the leaderboard over 2,145,000 

@N1STrayman 

If the game simply capped players, it would be an easy fix. Unfortunately, that's not the case. This isn't an issue where we capped how many wins you can get. This is a bug we need to resolve.

@boxfxiphon818 

Thanks for those details. I have passed them on to the studio.

@natbarrickbaseba 

Since you guys aren't going to be playing again until Sunday, would you mind if one of our QAs could join your club and try to reproduce this? You guys would need to accept their invite request sometime mid-day today.

@EA_Aljo We can't play using those usernames.... Mshearerspun180 has a ps4 account that is capped.  He gets a black screen and the game will not let him count wins.  I'll echo what @N1STrayman and @boxfxiphon818 have said.  It is 100% a cap and occurs at a certain point total.  Points are most closely related to final round wins or FRWs on the leader board.  There are no other variables other than the points.  No club has been able to pass that point threshold.... there's a direct correlation from point total and capping.  It has nothing to do with club or username...  Does EA not have a test environment where they can stress test their leader boards?  

We use testing environments all the time with our vendors at work and I stress test a ton of different scenarios when i use them.  The fact that you know where the issue is occurring, that the experience is global (i.e. noone can continue playing at the point level mentioned)... that should be enough for someone on EA's end to test.  Or ... they could just look at the leader board and see that every top 10 club is abandoned and just has one or two accounts remaining in them to hold their rankings place.  I'm not sure what other variables you're referring to because it's happening to everyone on both platforms.

I’m trying to join our first team (just need to get one of the people to accept it) and would be willing to let you guys experiment with it. 

I would love to be able to use my regular gamer tag again and not my new one. I’m also sure you guys don’t want NHL20isTrash630 in your top ten because I will get back there if this isn’t fixed.