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MaraSGc's avatar
MaraSGc
5 years ago

Input lag

Product: NHL 21
Platform:Sony Playstation 4
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? I do not know it at all, I've tested the video where the delay is in place, but it is not obvious.
What happens when the bug occurs? When pressing a pass, shot or movement, players react with a delay, they lose all personal battles, the opponent is always faster, although I have enough energy and a better team and much more.
What do you expect to see? In order for the game to run normally without delay, like other SB modes, challenges.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Rivals
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? GMT (UTC)
What is your gamertag/PSN ID? MaraSGc
PS4 Crash Reporting: Please copy the text you put in the crash report here. hello, please help .. I don't know any more, but in the game NHL 21 in rivals mode I have a delay, even though I have a stable connection with a ping of 20ms, I tried DNS and ports too, but nothing helped, so please advise what to try more .. thank you Otherwise I solved it here: https://answers.ea.com/t5/Technical-Issues/Input-lag/td-p/9621805/page/8
EASHL issues? Please insert your Club Region.
What is your game language? Czech

‌

https://answers.ea.com/t5/Technical-Issues/Input-lag/td-p/9621805/page/8

...

Edit: Modified title to reflect the ongoing issue. - CM

29 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @MaraSGc.

    Your test looks good. I assume you're on a wired connection? If you have any video, that may help, but if the lag isn't noticeable, it's going to be difficult to understand how it's there.

  • MaraSGc's avatar
    MaraSGc
    5 years ago

    Yes, I have a cable connection, I uploaded a video here, but the delay is not obvious from it, because it is not big, but it is enough so that there is no experience from the game, and it was possible to win over an opponent, such as SB..

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @MaraSGc 

    Have you always had this issue or did it just recently start happening? There's a very slight delay with passing by default as it takes a moment to charge up the pass and then the player has to make the physical movement of the pass. So, it's not going to be instant.

  • MaraSGc's avatar
    MaraSGc
    5 years ago
    Yes, I understand that, but when I play SB or maybe challenges, it's just another faster one, but also in Rivals it doesn't happen all the time, sometimes for example half a match is fine and then the delay starts .. but most of the time it's all delayed .. and there are few games when it is normally comparable to SB, and I'm already desperate about it ..
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @MaraSGc 

    Possibly, alternate DNS servers will help. Try the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

  • MaraSGc's avatar
    MaraSGc
    5 years ago
    That was one of the first things I tried, and when I put the DNS google in there it was even worse ..
  • MaraSGc's avatar
    MaraSGc
    5 years ago

    I have it set up like this..

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @MaraSGc 

    Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here.

  • MaraSGc's avatar
    MaraSGc
    5 years ago

    I can make a new one, but he made it here last week..

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