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NommNom2's avatar
NommNom2
4 years ago
Solved

Input lag

input lag controlled player fails to switch when button is pressed. then all of a sudden it changes to a defender who does the actions you wanted your forward to do and the pucks in my net. same f...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    This is currently being looked into. Some additional details will help with the investigation. Please submit the following:

    • Console you play on 
    • Gamertag or PSN ID
    • Connection type (wireless or wired)
    • Region
    • Name of ISP
    • Mode(s) the lag is occurring in

    Thank you. 

    EA_Blueberry: Accepting solution for more visibility on the information we're requesting. 

    If you are experiencing input lag or lag in general, we highly recommend going through these steps here prior to posting to ensure all basic troubleshooting has been completed on your end and local network issues are ruled out.

    https://answers.ea.com/t5/Technical-Issues/Experiencing-input-lag-Need-Technical-Help-for-NHL-22-Look-Here/m-p/10781200#M1

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@Confusion2000 

We don't go into fine details about these investigations. At least, not while they are occurring. I simply don't have any more details at this time. 

As far as the ping plotter goes, you can see you're getting spikes early on. The 3rd hop shows a max of 182. That is well before our servers. Then, it looks ok until a spike of 72 on the 13th hop. This would be before our servers as well. That said, I'm not an expert with ping plotter. In the past, the UO Trace tool had our servers being the last ones on the list. This makes sense since they are the destination. I'm not sure that ping plotter works the same way since I can't confirm which are our servers. I know they would be after the hops I mentioned though so it looks like the issue is not on our end. I'm not saying absolutely nothing is going on on our end. We'll have to wait until we have some news on this. I don't know when that will be.

Confusion2000's avatar
Confusion2000
4 years ago
@EA_Aljo wrote:

@Confusion2000 

We don't go into fine details about these investigations. At least, not while they are occurring. I simply don't have any more details at this time. 

As far as the ping plotter goes, you can see you're getting spikes early on. The 3rd hop shows a max of 182. That is well before our servers. Then, it looks ok until a spike of 72 on the 13th hop. This would be before our servers as well. That said, I'm not an expert with ping plotter. In the past, the UO Trace tool had our servers being the last ones on the list. This makes sense since they are the destination. I'm not sure that ping plotter works the same way since I can't confirm which are our servers. I know they would be after the hops I mentioned though so it looks like the issue is not on our end. I'm not saying absolutely nothing is going on on our end. We'll have to wait until we have some news on this. I don't know when that will be.

@EA_Aljo thank you for your response on this matter.  I do appreciate the interaction with all this.

However, I have done every troubleshooting step known to man and EA at this point.  I have swapped out modems, routers, wires, and had a new wire ran from the pole to the inside of my house.  Basically every possible piece of my setup is brand new in some way.  Everything that I have control over has been dealt with and sometimes a few times over.  I also have NO other options for internet here, and I figure that 400/20meg should be way more than I need to do anything I can right now as gaming traffic utilizes MUCH less than that.

With all of that being said, what do you expect me to do to have a satisfactory experience online?  When you answer that keep in mind that I don't have any intention of moving in order to play a game, and that it's in my belief that YOU (EA Sports) need to be the ones held responsible to make sure that ALL people of different internet styles are created EQUAL in the playing field so this crap doesn't happen like it does now.

  • HEP2214's avatar
    HEP2214
    4 years ago

    So played last night and was halfway playable with some input lag but not as much as usual. Get on tonight and back to 600 lb fat men skating against a team of 92 McDavid's. Game is so delayed and just not playable. Clearly this is an EA server issue with the hundreds of people I have seen come and go and quit playing this game since they switched from p2p to servers because EA couldn't stop 15 year olds from booting people in an online game. Every single player I see on twitch play this game with terrible wavy connections 40 plus ping have literally no lag or delay. I have lived in two different states and had 4 isp's with the same issue so yeah it must be on my end EA. I'm actually glad that this is the first year I have literally not put one cent into hut packs.

  • Jokeripelaaja's avatar
    Jokeripelaaja
    4 years ago
    @HEP2214 What kind of team you have? I don't think this is only a lag compensation issue. I have a great team and game is unplayable against low tier teams. Playing on optic fibre straight from the wall. We had a discussion about this @ finnish hut fb Group. Somebody even admitted that he is playing with 80rated team on purpose to get the advantage of the ea make game fun for every one thing. Has won every game after switching from good team to "bad team". Said that team plays better on every aspect. So maybe give this a go. Ps. Have tested it myself and it works...just takes away the point of team building.

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