Forum Discussion

Chaseinator5's avatar
Chaseinator5
5 years ago

Input Loss Issues

I have recently been experiencing an issue where I will boot up NHL one day and the game will miss many of my inputs, and I mean many (like 30-50%). It makes the game practically unplayable, happens online or local and even in the menu screens it will miss while trying to scroll the tiles or click. However, when I exit the game to test my controller in Xbox settings, there is no issue whatsoever. Other games, no problem. It is isolated to NHL 21 only. The only fix I have found was to delete and reinstall the game, but now I am having to do it for a second time, so it's quite frustrating. 

This game has had its fair share of critical bugs over the years that never get fixed, but this is a new one. Please fix your game, and ensure this is not a problem in 22.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @Chaseinator5.

    Thanks for the report on this. I'm not seeing other reports of this so let's try troubleshooting. Have you tried using a different controller? Also, what controller(s) are you using? Are they official Xbox or 3rd party? Are they wired or wireless?

  • Chaseinator5's avatar
    Chaseinator5
    5 years ago

    Official Xbox wireless controller (elite that came with Xbox series X console purchase, no modifications). 

    We can continue the troubleshoot but this is definitely a problem isolated to NHL 21. I have tested the controller as mentioned and there are no problems, and I also don't experience issues in other games. To further this point, when I reinstall the game, scrolling suddenly becomes faster and the input loss disappears (for some time before it returns after a few weeks).

    It's also not an online/internet issue as the problem occurs locally and in the menu screen of NHL as well. So some type of software/running error in NHL 21. I first ran into this problem about a month ago, so I reinstalled the game, but it reappeared a couple days ago, so I reinstalled again.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Chaseinator5 

    It's an odd issue for sure. Have you tried plugging in the controller? Have you tried another controller as well? Is the firmware for it up to date?

  • Chaseinator5's avatar
    Chaseinator5
    5 years ago

    I have tried another controller (resulting in the same issue persisting) and I ensured my controller's firmware was up to date. I have not tried plugging in the controller, but this issue is no longer a problem that I can try this for as I have already fixed the problem by reinstalling. Maybe if it happens again I can try this, but I don't know if it has anything to do with the controller or Xbox receiving the input signal as there is no problem outside of NHL.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Chaseinator5 

    Sounds good. Hopefully, that takes care of it. Let me know if you continue to have any issues. Thanks!

About NHL Franchise Discussion

Long-time fan? Tell us about your knowledge with the sport and the game franchise in our NHL Franchise community forum.17,633 PostsLatest Activity: 5 days ago