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DahnTahn1982's avatar
5 years ago
Solved

Locked name

I've been playing nhl religiously with friends for several years now. I'm 38, own a business, have a kid. I'm just a dad trying to play some chel to relax. My name was flagged for "dik" around a month ago. Friends have similar in their name with no issue. My name however gets flagged. I change it from dik to dhong not because it's important I have a * reference in my name but because I've been using that name for years! And it's a part of my chel journey.

My account got banned for 72 hours for "dhong" when people have heinously racist or HAD heinously racist things in their name. There are also guys that throw every single game they are in. Boltupright comes to mind yet he goes unscathed. Why is "dik" or "dhong" offensive? And I would like for my name to be unlocked especially during a time when I can still log in and see offensive names attached to guys with the darkest skin tone possible, the lightest beard possible and suspect behavior across the board.

Oh and I received my initial ban without a reason of any kind anywhere. It was "you have violated our terms of service" and that's it! Now my name is locked to joe nhl with all the other people that had absolutely terrible chel names. Dik and dhong doesn't fit the bill! 

  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @DahnTahn1982 

    There really isn't anything we can do through Answers HQ. You'll need to dispute the action taken on your account with Terms of Service here.

15 Replies

  • FreonFox's avatar
    FreonFox
    3 years ago

    Yeah, there is no balance. Racist team names and builds are just fine, but god forbid you’re any good. Beat anybody and they just report you. My family is into space exploration and I got “name locked” for having a planet as part of my name. It’s a joke. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FreonFox 

    You can most likely have a planet as a name, but not when the other parts of that name break the ToS. I see you've submitted a dispute for this so keep an eye on your email for a response.

  • As I’m not “banned”, they weren’t able to assist me. Any chance you can lend them some assistance? In regards to the “other parts” you reference, the only other word was ‘exploring’… 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FreonFox 

    This is going to be completely up to ToS. I'm sorry, but I can't help with this.

  • Adock11's avatar
    Adock11
    2 years ago

    Any update here? Did they unlock your name? I’m going thorough the same BS. Had a dumb but unoffensive name that got me a 72 hr suspension and now I can’t change my name. The last team I played and beat in epic fashion who probably reported me had a terribly racist name yet I’m the one who gets punished. Just a brain dead way of doing business by EA. I guess if my name was racist I wouldn’t get in trouble. 

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