Community ManagerThanks for all the details. It's obvious you spent a lot of time on this and found some good information. We don't have any control over the zayo.com connections so there isn't much we can do about that other than move to different servers. The one you're using in the test isn't the same as the ones you're connecting to in-game so you would be routed to different servers. The UO Trace gives us a good idea of the general strength of your connection. It looks solid of course so I'm agreeing with you about where the issue is. It's just unfortunate that's out of our control. Have you also tried using google's DNS servers to see if that makes a difference? They are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Can you try setting that up in the network settings on your console? It possibly will help.
Hi EA_Aljo,
I'm already using Google's public DNS servers 8.8.8.8/8.8.4.4.
> The one you're using in the test isn't the same as the ones you're connecting to in-game so you would be routed to different servers.
Could you provide me with an IP Address on amazon network from which I could get a real trace route? Those are generally publicly available (ie., like here). I have opened a ticket with my ISP and it would help a lot if I could get the exact route taken, so having the actual US-EAST-1 gateway servers used could help them having a better idea of what's happening.
Thank you
