Network Connection Issue
Hey Team,
I am growing BEYOND frustrated as I have been given the runaround be EA Support and PlayStation Support. I have not been able to access any EA game online features for months now. I have created several cases with EA support, but until tonight they did not direct me to this forum, just the same basic/advanced troubleshooting steps. Attached is a picture of the error. I have attempted ALL troubleshooting efforts as I mentioned and I have attempted to create a new PSN ID, a new EA ID, everything. Nothing has worked and I am basically out $140 since I cannot use Madden 22 online or NHL 22 online. Therefore, no more updated rosters. It was working when the games were first purchased but all of a sudden I received this error when attempting to log in to NHL 22. Madden will not move past the load screen. These are downloaded to my PS5. PLEASE advise. Thank you in advance!! I am trying to be patient but I am growing increasingly frustrated with being sent back and forth between support teams. Again, I have zero issue playing non-EA games online, which is why I believe it is something goofy going on with my account. Thanks in advance guys. Appreciate any feedback.
Hi @snicolfritz To check have you tried the following to see if you can connect?
- Advanced connecting troubleshooting
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Set up a Static IP
