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Anonymous's avatar
Anonymous
12 years ago
Approved

NHL 14 HUT- Disappearing Cards!!!!

I put my Duncan Keith, Mike Richards, 2 Alfredsons and a bunch of training cards up for sale thats about 200k in pucks well when I signed on to X box live today to check my trade pile after the cards expired they disappeared. I am very angry and want this issue resolved. I spent money about 40 dollars in packs of cards in the past week and this is what happens. I just want at least my EA pucks back worth the amount for the cards I had up for sale or if I can get my cards back some how would be nice. How this is happening I have no idea but I am seeing a bunch of people having problems so this is a huge issue not just for me but for the entire community. GIVE ME MY EA PUCKS OR CARDS BACK PLEASE!!!!! 

2 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    The NHL Dev team has rolled out a potential fix for the HUT Auction House issues at 1:00AM PST / 9:00AM GMT on 12/12/13. They will continue to monitor the situation closely and hope that this resolves issues for all users.



    Players who have been affected over the last 48 hours are still advised to follow the previous posts regarding contacting advisors at Help.EA.com to recover HUT items lost through bids, as these will unfortunately not be replaced by this fix alone. It should, however, prevent it from happening in the future. Items disappeared from the trade pile should be restored, if not please try restarting your console. It may take up to 24 hours for these items to be visible in the trade pile again.

    We appreciate your patience as we work to resolve these issues.

    To contact an advisor:

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter "NHL 14" and click "Find Solutions"
    5 Select "Missing Items" as the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" for contact methods to get in touch with our advisors.
    7 Select a contact option. Note that you may get different contact options depending on your country and the time of your request.

    Hope this helps! 🙂

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    hello i was going to send a trade on a player and i was going to trade my hut live jammie benn and then i lost him and it didnt say i sent a trade to the player i was trading for can u help me get my hut live benn ack as soon as posible never mind

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