Forum Discussion
Barry,
I logged into HUT on September 13th (release day) and received two returning user bonus packs and one gold pack as part of the Deluxe Edition. I understand that I would not have received any more that week. Correct me if I'm wrong but beginning 12:00AM Monday, September 19th, I should receive one gold pack for this week, correct? I logged into HUT multiple times on Mon, Wed, and now today and there is no bonus pack for the week. I've contacted your support team via live chat twice now and they have told me to wait both times. They confirmed that I had not received the pack but said it could drop as late as Saturday which seems ridiculous to me. Is this correct? Any help is appreciated because this is getting very frustrating. I had issues with HUT throughout the entire duration of NHL 16 and now 17 isn't off to a great start.