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Anonymous's avatar
Anonymous
8 years ago
Solved

Nhl 18 lag and delay

[Do not attempt to bypass the swear filter - CM] , in 8 of 10 games the players are mooving very slow, standing around, and you can‘t do anything, it is not possible to control them, to make some dek...
Anonymous's avatar
Anonymous
8 years ago

UOTrace gives me time out errors on every single hop. This is my entire 30 hop traceroute directly from my router.

traceroute to easo.ea.com (159.153.234.54), 30 hops max, 38 byte packets
1 142.254.208.225 (142.254.208.225) 114.428 ms 7.712 ms 7.315 ms
2 agg62.lstnme2802h.northeast.rr.com (24.58.225.133) 183.063 ms 20.731 ms 21.793 ms
3 agg30.sebgme0302r.northeast.rr.com (24.58.41.144) 11.058 ms 10.265 ms 10.633 ms
4 be25.rochnyei01r.northeast.rr.com (24.58.32.68) 23.557 ms 23.181 ms 23.761 ms
5 bu-ether15.chcgildt87w-bcr00.tbone.rr.com (66.109.6.72) 40.445 ms 43.022 ms 40.206 ms
6 0.ae0.pr1.chi10.tbone.rr.com (107.14.17.192) 36.695 ms 0.ae4.pr1.chi10.tbone.rr.com (66.109.1.66) 36.070 ms 0.ae0.pr1.chi10.tbone.rr.com (107.14.17.192) 35.479 ms
7 ix-ae-27-0.tcore2.CT8-Chicago.as6453.net (64.86.79.97) 35.975 ms 36.821 ms 35.635 ms
8 if-ae-22-2.tcore1.CT8-Chicago.as6453.net (64.86.79.2) 51.431 ms 50.944 ms 53.541 ms
9 if-ae-26-2.tcore2.NTO-New-York.as6453.net (216.6.81.28) 51.264 ms 50.992 ms 50.855 ms
10 if-ae-30-2.tcore1.AEQ-Ashburn.as6453.net (63.243.216.21) 51.496 ms 56.639 ms 54.129 ms
11 66.198.154.66 (66.198.154.66) 53.314 ms 52.274 ms 52.382 ms
12 a209-200-144-202.deploy.static.akamaitechnologies.com (209.200.144.202) 52.974 ms a209-200-144-192.deploy.static.akamaitechnologies.com (209.200.144.192) 54.778 ms 51.225 ms
13 a209-200-144-205.deploy.static.akamaitechnologies.com (209.200.144.205) 52.041 ms a209-200-144-197.deploy.static.akamaitechnologies.com (209.200.144.197) 51.618 ms a209-200-144-205.deploy.static.akamaitechnologies.com (209.200.144.205) 52.589 ms
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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
8 years ago

@tpommm9 Do you mind posting the full file as that UO Trace looks like information is missing, in fact it looks like a Traceroute rather than a UO Trace.

  • Anonymous's avatar
    Anonymous
    8 years ago

    @EA_Darko Here is the UO Trace.

    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    * Unknown Host * 0.0.0.0 1 0ms
    * Unknown Host * 0.0.0.0 2 0ms
    * Unknown Host * 0.0.0.0 3 0ms
    * Unknown Host * 0.0.0.0 4 0ms
    * Unknown Host * 0.0.0.0 5 0ms
    * Unknown Host * 0.0.0.0 6 0ms
    * Unknown Host * 0.0.0.0 7 0ms
    * Unknown Host * 0.0.0.0 8 0ms
    * Unknown Host * 0.0.0.0 9 0ms
    * Unknown Host * 0.0.0.0 10 0ms
    * Unknown Host * 0.0.0.0 11 0ms
    * Unknown Host * 0.0.0.0 12 0ms
    * Unknown Host * 0.0.0.0 13 0ms
    a209-200-144-205.deploy.static.akamaitechnologies.com209.200.144.205 14 279ms
    a209-200-168-132.deploy.static.akamaitechnologies.com209.200.168.132 15 53ms
    * Unknown Host * 159.153.92.10 16 61ms
    * Unknown Host * 159.153.93.6 17 52ms
    * Unknown Host * 0.0.0.0 18 0ms
    * Unknown Host * 0.0.0.0 19 0ms

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @tpommm9 You need to follow the instructions exactly and then let the UO Trace populate so that all the information is shown, I need to see the Ping best/worst and % Loss etc in order to get an over view of your connection. 

  • Anonymous's avatar
    Anonymous
    8 years ago

    @EA_Darko I have followed the instructions exactly. I am running a trace route using UO Trace to easo.ea.com. That is the entire trace route until completion. The UO Trace tool will not show any hops. See below.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @tpommm9 You need to populate the results by hitting poll, but that said if you are not seeing a single IP Address there or even a hostname then it points to issues with your connection. 

  • LLMODOLLAS's avatar
    LLMODOLLAS
    8 years ago

    In effort to ensure people have acess to proper solutions. I just wanted to let it be known that the first post from @EA_Darko has a link to a url that is no longer valid or in existence. Please update to help us acquire a solution

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @LLMODOLLAS You must be having device issues because when I click on the link it is still working. 

  • Anonymous's avatar
    Anonymous
    8 years ago

    @EA_Darko this would be true if my in game ping as very high. However, I usually have around 17-20 ping on a high performance gaming monitor and I have a 1-2 second delay which is equivalent to over 100ms ping. I have played with 17ms ping prior and the connection can be very smooth. However, now the ping response is irrelevant and my connection always feels very very delayed. This has been an issue for years plaguing this game and it has been proven by multiple users that it is not an internal networking problem, but rather how the user connects to the EA servers. This problem needs to be handled and resolved on the EA end if you want to keep customers.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @tpommm9 Please run the UO Trace correctly and populate the information needed. Based on what you posted above there are issues with how your traffic is being routed as not a single hop is showing any information. 

  • Swiffff's avatar
    Swiffff
    8 years ago

    This has been happening to me as well, 18ms ping and slow slow gameplay

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