Forum Discussion

JoshHalteman's avatar
6 years ago

NHL 19 Denying Online Versus

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? You won’t unless you’re on my account probably.
What happens when the bug occurs? Since you guys put NHL 19 on the XBL Game pass it no longer allows me to play Online Versus. When I try it brings up the Xbox Game Pass screen and attempts to force me to purchase Game Pass. I have a physical preorder disc of the game so I’m pretty pissed off. How do I play Online Versus, or what is the fix to this?
What do you expect to see? A stupid screen that expects me to purchase game pass for a game I already own.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Online Versus
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? ILL1TE
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

See above. I own a preorder physical disc copy of NHL 19, and since you guys put this game on the XBL Game Pass it no longer allows me to play NHL 19 without purchasing Game Pass which is ridiculous.  I had this same issue with last years Madden.  Once it hit Game Pass it no longer allowed me to access it.

My email: [edit: email address removed]

Phone #: [edit: phone number removed]

As a loyal owner of every NHL game since about 94-95 I’m pretty pissed.

Thank You,

Josh

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @JoshHalteman 

    Has your XBL Gold Subscription expired?

    In your account settings, check when your Xbox Live Gold subscription is due to expire under the "Services and Subscriptions" tab.

    If your subscription is still active, you may want to contact Microsoft to check if all is well with your account.

    Do let us know how you get on, thanks.

  • NHL_Live_Support's avatar
    NHL_Live_Support
    Icon for NHL Team rankNHL Team
    6 years ago

    Hey @JoshHalteman,

    If EA_Barry's suggestions don't work, you may need to contact Microsoft about this.  This sounds like a Microsoft entitlements issue.