Forum Discussion

6 years ago

Nhl 20 Franchise freezing

I've been playing this game everyday and now for some reason it's unplayable. In franchise mode it will go into a endless loading loop. It happens after a game, editing lines, literally doing anythin...

EA_Barry

Community Manager

6 years ago

@zacthehammer

Boot your console in Safe mode and choose Option 5, Rebuild Database.

Let that process finish, retry playing and let us know your results here, thanks.

https://www.playstation.com/en-ie/get-help/help-library/system---hardware/power---system-stability/safe-mode-on-playstation-4/

zacthehammer
6 years ago
Nope tried that and still doing the same thing.
zacthehammer
6 years ago
I'm deleting and reinstalling it now. Though I'm not sure if that will do anything.
zacthehammer
6 years ago
@EA_Barry Nope still broke. So at this point I've tried your way and I've also deleted and waited 4 hours to re-download it. Still does the same thing
- EA_Barry
  Community Manager
  6 years ago
  @zacthehammer
  
  Can you try with a downloaded roster rather than a custom roster?
  
  Do you have the game on an external drive? ->
  
  https://answers.ea.com/t5/Technical-Issues/Franchise-Crash/m-p/8647511#M1283
  - GoalieKid_3135
    3 years ago
    Every time I try to play the play now mode right at the first puck drop it freezes but other modes work
rvbuda
Seasoned Newcomer
6 years ago
My hame freezes afyer trades or edits, just started on 6/12/20. Can you help?
rvbuda
Seasoned Newcomer
6 years ago
Xbox one X
- EA_Aljo
  Community Manager
  6 years ago
  Hello, @rvbuda.
  
  Do you have a previous save you can load instead? If not, I'm afraid your save may be corrupt. It's possible deleting the personal saved data for NHL could resolve this, but I also can't guarantee your save won't be lost. If you want to try this, highlight the NHL tile and hit the Menu button. It's the one to the right of the guide button. Then, go to Manage game & add-ons. Next, go to Saved data and delete the file with your gamertag on it. Delete it only from your console and not everywhere. When you connect again, you should download the cloud save, but I can't guarantee this is going to work every time so please keep that in mind as it could cost you to permanently lose the save.
  - rvbuda
    Seasoned Newcomer
    6 years ago
    thanks I will try