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If you're asking how long the video should be, it just needs to be long enough to show the problem. I want to see if there's any visible lag or if it might just be due to the differences with how you and your opponent are playing. For example, if you don't manage your lines well and are hustling a lot, your players could be fatigued
- 5 years ago
Hi,
Similar issue with replays being slow, jerseys on players having tons of movement even when stationary on face offs, delayed button reactions for shoot and pass. I am playing offline, be a pro mode, Xbox one, complete digital download of game. Only game present on the internal hard drive.
Its ruining the game
cheers
- EA_Aljo5 years ago
Community Manager
Hello, @kirklohnes.
Did this just recently start happening or has it been there for a while? Also, what system are you playing on and have you power cycled it since this started occurring? Thanks!
- 5 years ago
Hi!
i am currently using the XBox One
It started happening within the last 10-14 days. Conincidentally after the cup was won and was moving into a second season.I did the 10-second power button hold while on, restarted NHL 20 and we are working again. No slowdowns on replays and between whistles, no weird jersey movements, and the buttons are reactive again.
Sweet
Thank You! - EA_Aljo5 years ago
Community Manager
Great! Glad to hear it. You're very welcome. If you have any other issues, please let us know. Good luck on the ice!
- 5 years agoHello, here is a video where everything is delayed, but unfortunately you can't tell much from that video.
https://www.youtube.com/watch?v=tE5L0EggO-M&feature=share - 5 years agoI have basic wireless technology at 5 GHz. WiFi connections often still allow sufficient speed (30 Mbps) and low latency (typically 20 ms), but the PS4 is connected to the router by cable.
- 5 years agoHello, yes I will do a test in the next few days, but I will start the match and everything is great, but in the second period it's delayed so that it can't be played, but the ping still shows me a good 25ms ..
- 5 years agoHello, I can't send me a message with an attachment with measurement results !! ??
- 5 years ago
Connection results
- EA_Aljo5 years ago
Community Manager
Thanks for the screenshot. Those results are showing you have very high ping times starting with the 3rd hop. You also have some packet loss on the 7th hop. This would be an issue with your ISP since it's happening before you reach our servers. What country are you in?
- 5 years agoI'm from Czech Republic
- 5 years agoaha, i thought i put it right here, and can you please write me which one to put .. or where are the instructions? somehow I can't find it .. thank you
- 5 years agoI put this there. In the window where you see the list of servers, type easo.ea.com. This procedure works for most EA titles.
- 5 years ago
here is a new test as you wanted.
- 5 years agonow I don't understand it a bit, so the error is somewhere on my connection ??
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