Hi,
I work in IT so i did my due diligence (i think) in troubleshooting the issue.
I tried 3 different saves (on on the cloud, one local on the ps5 (3 different ones from different dates) and one on my external hard drive. All of them have the same issue, so I wouldn't think this is a corrup save file issue.
Like I mentionned, i tried reinstalling the game after deleting it, bringing my backup to a different ps5 and the same issue occurs.
if that helps, I was on 99 rating (500 hours of play gone in the drain), and all
of this cam after one of ur patches to fix random non relevant answers that were proposed in coach post or mid game conversations. i made some research and someone in the past reported the same issue on 2020 edition and a parch fixed it.
i dont know if its because the be a pro communitu is not big, but no acknowledgement or even reply from Ea was done since a few reports are going online!
could you please guide us on any expected next steps or should I just move on with my life because this will be deemed an isolated case?
Community Manager@zteb9t15qml0
We'll need to get this logged down first. I am not sure how reproducible this is. If others can confirm positions and when they exactly experience this and the level of their player we can get an idea where in the timeline it happens. These games are saved locally and there is unfortunately no method through our tools to correct this outside of a patch/update, therefore all we can do on our end in the community is gather the info for the team to bug it.
We need:
Experiencing the same issue under pretty much the exact same circumstances over on Xbox One as well. As recently as today.
I'm experiencing the exact same issue at a coaches discussion immediately following the completion of the tasks to award me with the 3rd eye skill.
My Gamertag is dwaynegretzly
Xbox one x
Position: C
Rating: 95
The game video freezes at the beginning of a coach conversation when simming from April 14, 2026.
The coach walks into frame and the game video freezes just as the discussion options are about to show up while the audio continues for at least 10 seconds.
Same here
Community Manager
Can you provide me this info please?
We need:
PaulGamer96 xbox series x, center, 99 over all , frezzing when talking with coach....
1.6 update be a pro still freezing on coach conversation ....of course didn't fix it ......
Community Manager
@Paublo9669 wrote:
1.6 update be a pro still freezing on coach conversation ....of course didn't fix it ......
This was not able to make it into the latest build. The team is aware of it and we'll flag this down to let them know it's continuing to drive frustration from the forum community here.
Same thing happened to me (with the chat being frozen talking to teammates or coaches on be a pro).
im playing on Xbox One
im ranked 99 with the character
my gamertag is: Entombed#3268.
(on xbox)
it froze When i was about to talk with a teammate about success promise
i was left forward
Hello,
I am having this same issue. Here are the details of my side of things.
Gamertag/PSN ID = grey-suit13
Platform = PS4
Player Position = Center
Rating = 99
Where game freeze takes place = I’m in game three of the Stanley Cup Final, Be A Pro.
As others have said, it’s super frustrating to put time into a game only to be blocked on a storyline.
I’ve attached an image for context. Before game three I get a Perk Renewal, and my agent comes up. Well, that screens displays without any UI/choices as others have stated. If I move my left joysticks I do here the UI sounds, but I cannot make a choice to move forward. The only way out is to force quit the application.
PSN ID - Suj101317
Platform - PS4 - NHL 23
Position - Center
Rating - 98
Where in game does it freeze? - I’m in BAP. Season 8. I just entered the post season. I have to sim to the next game (game 1). It then goes to a conversation with the agent. It doesn’t show any selections and you can’t exit or do anything. Have to turn it off. I have tried everything from resetting the system to deleting the game and reinstalling it. I would hate to lose all the game play I e accumulated. Please offer some assistance. Thanks.
Community Manager
