Community ManagerThe community manager seems like a really good dude, so I have to ask about this especially when nothing is getting addressed in the newest patch.
https://twitter.com/theclapperton/status/1354494790293807106?s=21
So is it possible to get some clarification? Is there any point to post bug reports here if they are not aware of the issues? Or have these issues been looked into and confirmed to be working as intended? I completely understand not being able to comment on if/when issues might be fixed, but I can't see an issue confirming that the team is aware of it. I am specifically talking about the natural growth that is happening in franchise right now as I think we can work around a lot of the other issues, but this one is tough to ignore. By him saying this, i get the impression that this as well as some of the other problems we have brought up are intentional and working as desired which may actually big a bigger problem than having bugs without a better explanation as to why. Thank you for posting this, its nice when all the changes made are listed and confirmed.
***Edit**
@SkylerJames13 I can't see the picture on my phone either, only my computer. I added the link to the tweet so hopefully that works.
Somebody had just asked him about fixes fro franchise mode and he asked "what franchise mode issues are you running into?"
I just found it odd for him to ask about issues (which seem to be well known across the community) instead of acknowledging that they are aware of them and are hopeful to get them fixed asap. His answer kind of gives zero hope that it will be fixed for this years game.
@Beauts90I can’t see your picture. But if the growth/development issue is intended... then this game is even more worthless than we thought it was.
That’s such a stupid feature. Just mind numbingly awful. The game has been in a poor state since release, and if that’s what they think we want... then I don’t know what we can do anymore.
What’s the point of playing the game, and buying the new one each year if they don’t even listen to us? Why ask for feedback if they don’t even listen to it and just do what they want?
Community ManagerYes. There is a point to posting bug reports here. Keep in mind, just because a bug is reported, that doesn't mean it gets resolved right away. It takes a lot of time to get to the bottom of a bug and issue a fix. It's also possible fixing a bug can cause more issues so it might need to wait until a future game to be properly fixed. That's most definitely not the case every time. It's just something that needs to be considered. Bugs are very rarely ever a simple fix.
I was actually saying that more rhetorically based on his answer. I understand that bugs take time and by no means do I expect them to be fixed overnight or have everything fixed every patch. That’s just not realistic at all. My post was more about the fact that it was almost implied that there are no issues with franchise mode and he was surprised to hear that there are.
This is pretty bad for an $80 game. To think I'm going to make the same $80 mistake again hoping they can fix some bugs, no chance. The gamble to fix the bugs is low risk as it's already in a bad state, what's making it worse really going to do? The bugs can be fixed, but EA will not allocate the resources (time, # of employees, tech : $) to fix these bugs even though what they've sold you is faulty/bugged, it's considered too risky. Even though we've already bought their $80 product, they'll suggest buying their next $80 game in September, that maybe those bugs will be fixed.
They should be more careful about setting the right level of expectations on their product. They're falsely advertising what they're offering, setting expectations too high for what they're delivering; more buyers are attracted but are being setup for disappointment. They have a very poor comprehension of customer relationships, customer value, customer satisfaction, & they will run into the problem of losing loyal customers (which is inefficient for profitability) because of this. Satisfied customers buy again and tell others about their good experiences. Dissatisfied customers often switch to competitors and disparage the product to others; lucky for EA they have 0 competition for NHL games.
Community Manager
