Community ManagerCommunity ManagerYes. There is a point to posting bug reports here. Keep in mind, just because a bug is reported, that doesn't mean it gets resolved right away. It takes a lot of time to get to the bottom of a bug and issue a fix. It's also possible fixing a bug can cause more issues so it might need to wait until a future game to be properly fixed. That's most definitely not the case every time. It's just something that needs to be considered. Bugs are very rarely ever a simple fix.
I was actually saying that more rhetorically based on his answer. I understand that bugs take time and by no means do I expect them to be fixed overnight or have everything fixed every patch. That’s just not realistic at all. My post was more about the fact that it was almost implied that there are no issues with franchise mode and he was surprised to hear that there are.
This is pretty bad for an $80 game. To think I'm going to make the same $80 mistake again hoping they can fix some bugs, no chance. The gamble to fix the bugs is low risk as it's already in a bad state, what's making it worse really going to do? The bugs can be fixed, but EA will not allocate the resources (time, # of employees, tech : $) to fix these bugs even though what they've sold you is faulty/bugged, it's considered too risky. Even though we've already bought their $80 product, they'll suggest buying their next $80 game in September, that maybe those bugs will be fixed.
They should be more careful about setting the right level of expectations on their product. They're falsely advertising what they're offering, setting expectations too high for what they're delivering; more buyers are attracted but are being setup for disappointment. They have a very poor comprehension of customer relationships, customer value, customer satisfaction, & they will run into the problem of losing loyal customers (which is inefficient for profitability) because of this. Satisfied customers buy again and tell others about their good experiences. Dissatisfied customers often switch to competitors and disparage the product to others; lucky for EA they have 0 competition for NHL games.
I don't think a lot of the community understands just how broad the term "fix the bugs" really is lol. They need specifics to add your complaint to the pile or create a new memo for the team to investigate.
21 is a special case with Covid-19 - As someone who worked from home for a good chunk of it I understand just how frustrating it is to set up constant meetings to relay information and tell people to check their emails and stuff. 22 should be better and allow for more with next gen hardware.
If previous years are anything to go by, I would expect minor tweaks from here on out, nothing major. Gotta remember this is a yearly title that releases in september/october - that's a nightmare on staff and logistics
Does this patch have anything to do with the Roster Update? Why would a roster update be needed, one just dropped for opening night.
Jerseys are added through roster updates, so that is probably why there was a roster update too.
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