Forum Discussion

6 years ago

NHL 21 disk corrupt!

Bought NHL21 by disk at a store and it won’t load. Says data is corrupt. Called the store and they are getting tons of calls all the same !???

EA_Aljo

Community Manager

6 years ago

Hello, @tmarietti

For help with a bad disk, you'll need to contact the retailer you purchased the game from for replacement.

tmarietti
6 years ago
Thanks. But A bunch have already done that and the replacement disk is doing the same thing. Ugh I’m about to return and try buying it online as a download instead. My son really wanted the cover jacket though
- EA_Aljo
  Community Manager
  6 years ago
  @tmarietti
  
  I'm very sorry for the trouble. This is the first I'm hearing of this. Did you receive a code with the game? If so, I believe that will still be applied to your account if you get the digital version.
  - tmarietti
    6 years ago
    Thanks. I went ahead and returned it for the gift card and they let me keep the code. He is downloading it now. Fingers crossed it works
suavocado72
6 years ago
@EA_Aljo My son is experiencing the same problem. I am online with XBOX tech support and they sent me here. The issue is that like the OP, my son wants the hard copy with the cover art because he has been collecting them for ever. It is great that the download will work, but we have already paid for a hard copy and want the disk and the game to work.

What is EA going to do about the technical issue?
- EA_Blueberry
  Community Admin
  6 years ago
  @suavocado72 Hey there.
  
  Can you confirm your Xbox has the latest software update for it? It can be checked under the Xbox Settings. A while back I was receiving disc issues because my Xbox didn't have the latest update.
- EA_Aljo
  Community Manager
  6 years ago
  @suavocado72
  
  I'm very sorry, but this isn't something we can help with. The retailer will need to replace the disk.