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tmarietti's avatar
tmarietti
5 years ago

NHL 21 disk corrupt!

Bought NHL21 by disk at a store and it won’t load. Says data is corrupt. Called the store and they are getting tons of calls all the same !???
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hello, @tmarietti 

For help with a bad disk, you'll need to contact the retailer you purchased the game from for replacement.

suavocado72's avatar
suavocado72
5 years ago
@EA_Aljo My son is experiencing the same problem. I am online with XBOX tech support and they sent me here. The issue is that like the OP, my son wants the hard copy with the cover art because he has been collecting them for ever. It is great that the download will work, but we have already paid for a hard copy and want the disk and the game to work.

What is EA going to do about the technical issue?
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @suavocado72 Hey there.

    Can you confirm your Xbox has the latest software update for it? It can be checked under the Xbox Settings. A while back I was receiving disc issues because my Xbox didn't have the latest update.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @suavocado72 

    I'm very sorry, but this isn't something we can help with. The retailer will need to replace the disk.

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