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Drunk1rishPunk's avatar
Drunk1rishPunk
5 years ago

NHL 21 Game Will Not Load

Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Try to play an AHL game during a franchise. Sim the first 2 pe...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Drunk1rishPunk 

Do you have another gamertag you can try? I just want to see if it works on another account.

Drunk1rishPunk's avatar
Drunk1rishPunk
5 years ago

I tried this last night and today, no different. I have tried loading the game offline, and all of the EA and Microsoft trouble shooting steps. Just tried NHL 20, same thing (title screen>black>xbox home). All other games including other EA games work fine.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Drunk1rishPunk 

    Try deleting your gamertag off your console. Then, add it back and see if it still happens.

    • Drunk1rishPunk's avatar
      Drunk1rishPunk
      5 years ago

      I have done this, and I have done a complete console reset, the issue still persists.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @Drunk1rishPunk 

        Do you happen to have another console you can try? Just as a test.

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