NHL 21 Game Will Not Load
Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Try to play an AHL game during a franchise. Sim the first 2 pe...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerDo you happen to have another console you can try? Just as a test.
I can try at a friends house maybe, but every other game on my console works.
- EA_Aljo
Cool. This seems like it could be a console issue so I'm curious if it works. Do you happen to have anything plugged into the USB ports? A racing wheel or Guitar Hero dongle? Something like that. Also, do you use a custom gamerpic? If so, try changing it to a default one. I know, it sounds weird, but we've seen some odd issues with custom gamerpics.
Wouldn't the console factory reset have cleared out any of those issues?
- EA_Aljo
Not necessarily. Your gamerpic is set on your Xbox Live account and obviously, factory resetting doesn't unplug any peripherals you might be using.
I tried this, and then tried loading with all profiles being signed out, same result. For grins, I just re-installed NHL 16 that I have a disc for, same thing: title screen > black screen > Xbox home. It is every NHL game on my console doing this. Is there a way to clear out everything associated with all EA NHL games and start fresh? I am sure I will lose all of my HUT and Franchise progress, but I would really like to play NHL, any NHL at this point.
Nothing has fixed this. I just went through all the suggested Microsoft steps, even did a factory reset on my console and signed in with a different profile. None of the NHL games I own will load once reinstalled. What is the next step?
- EA_Aljo
Unfortunately, I'm out of ideas. This is a really strange issue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
