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Temets's avatar
Temets
5 years ago

NHL 21 Input lag in HUT

So, I have had some input lag while playing HUT. I had this problem in NHL 20 also.  In HUT, I just played a game where I had ONLY 9 ping and had pretty much input lag. It is not HUGE, but still aff...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Temets 

Thanks for the update. Unfortunately, I'm out of ideas at this point. Your tests showed an issue that would be on your ISP's end. That's not something we can help with. If I can think of anything else, I'll let you know, but at this point it's best to speak with your ISP to see if they are noticing any issues.

Temets's avatar
Temets
5 years ago
@EA_Aljo

Thanks for your help anyways! I will let you know if I can get rid of the problem.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Temets 

    You're welcome. If there are any other steps to try, I'll update this thread.

  • Temets's avatar
    Temets
    5 years ago
    @EA_Aljo

    I tried one game using my phone's 4G connection. The ping was slightly higher (20-40ms), but still there was a pretty big delay. I will post here everything I come up to try 🙂
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Temets 

    You should be getting a better experience on a wired connection. A wireless hotspot shouldn't be as stable or better than a wired one. Unless there are some hardware issues. Regardless, the test shows it's occurring before you reach our servers so there isn't really anything else I can suggest. I'm very sorry. I understand how frustrating this can be. I had similar issues until I replaced the equipment my ISP provided and used my own instead.

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