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Shivago420's avatar
Shivago420
Seasoned Newcomer
5 years ago
Solved

NHL 21: NHL Points not showing after pruchase....

I just purchased a 12k pack, been 20 mins and still not showing up on my account. I went back into the game and bought a 500 points pack and it went through np. I really hope I am not out 128.55 tha...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    Hi, @Shivago420 

    First off, don't worry about not getting the points. We'll absolutely make sure you get what you paid for.

    Sometimes point purchases don't go through when purchased through the Xbox and PlayStation store. Can you double-check your PlayStation account payment history to verify whether the point purchase shows up as completed or pending? If the purchase isn't there at all and you were still charged for it, I recommend contacting PlayStation Support so they can review what happened on your account.

    If the points are showing up completed there and you still don't see them in game after power cycling your PS5, contact our Support team with a proof of purchase and we'll get you squared away.

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

    Let us know if you have any questions and thank you for being a huge fan of NHL 21! 🙂 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hi, @Shivago420 

First off, don't worry about not getting the points. We'll absolutely make sure you get what you paid for.

Sometimes point purchases don't go through when purchased through the Xbox and PlayStation store. Can you double-check your PlayStation account payment history to verify whether the point purchase shows up as completed or pending? If the purchase isn't there at all and you were still charged for it, I recommend contacting PlayStation Support so they can review what happened on your account.

If the points are showing up completed there and you still don't see them in game after power cycling your PS5, contact our Support team with a proof of purchase and we'll get you squared away.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

Let us know if you have any questions and thank you for being a huge fan of NHL 21! 🙂 

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