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h2oEazy's avatar
h2oEazy
5 years ago
Solved

NHL 21 points

My points didn’t synchronize when I bought NHL 21 points 
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @h2oEazy.

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @h2oEazy.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

mboyd8506's avatar
mboyd8506
5 years ago

What do you do when that dont work.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @mboyd8506 @arc1870 

    If 24 hours have passed and the points never showed, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

    • GHGbabyy's avatar
      GHGbabyy
      5 years ago

      Greetings,

      The road to NHL 21 points was supposed to be for 1400...but I only received 1000. Why am I 400 points short? Cheers

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