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gusto585's avatar
gusto585
5 years ago
Solved

NHL 21 ps4 hut fail to retrieve data error code

I have been getting repetetive error codes   - fail to retrieve data.   Anyone else ? 
  • astles9's avatar
    astles9
    5 years ago

    Hi all, there was a system update for PS4 I installed this AM and now HUT is working, card packs and all - hope the same for all of you!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @gusto585.

Please try deleting and reinstalling, but make sure you do not load into the game until it fully completes installing. Let me know what happens. Thanks!

astles9's avatar
astles9
5 years ago

I already did this and it didnt work for my HUT. Is there a possibility that when trying to setup last night when the servers were down caused an issue where the team was created but not registering on my system so it thinks im trying to create a new team when i already have one? I just used your online chat and the person on the other end was not helpful. all they kept telling me was that it was my internet connection. Its not my internet because I can play world of chel and other modes online with no issue.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @astles9 

    If you're experiencing the issue where opening packs causes a crash and/or they have no card art, please delete and reinstall the game. Make absolutely sure that you do not load into the game before it finishes installing. This is also including the update that was released. So, download and install both the game and update. Wait for both to finish and then try playing again. Thanks!

    • astles9's avatar
      astles9
      5 years ago

      Did that and still get the exact same error. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @astles9 

        Unfortunately, if that workaround isn't working, you'll need to wait until a fix is released for this. Just to be sure, you're getting this error when you try to open the starter pack for HUT, correct?

  • polaforest's avatar
    polaforest
    5 years ago
    @astles9 ''Is there a possibility that when trying to setup last night when the servers were down caused an issue where the team was created but not registering on my system so it thinks im trying to create a new team when i already have one?'' That's possible cause when i enter my team's name it's says it's already been taken and i doubt it.
    • mikeys1986's avatar
      mikeys1986
      5 years ago

      My team also works in HUT rush as I set up the name but when I exit and go to HUT it takes me back to the set up page and gives the error.  

      • Volstate's avatar
        Volstate
        5 years ago

        Same issue here.  I can play Rush and it uses the team name I chose but if I try and go into HUT I get the error code. Extremely frustrating. When will it get fixed?

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