NHL 21 ps4 hut fail to retrieve data error code

Hello, everyone. We're seeing some reports that this is now working. If it isn't, the best I can recommend is to delete everything NHL 21 related off your console. Then, open a web browser and go to your console's online store. Initiate the download there and make sure it plus the update are 100% installed. Next, power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console, start it up and load into NHL. Let me know what happens.

Thank you and I'm very sorry for all the frustration.

@astles9 

Thanks for the update! Really glad to hear this. If anything else comes up, please let us know. Have fun!

Still have this issue why the games been out for a month 

Hello, @Fishing_W_Canuck 

When are you getting this error?

Hello, @EA_Aljo . Please, can you help me with my problem? From yesterday I can't register to next weekend league in HUT. In the picture you can see an error code. So now when I play Rivals I can't get any HUT points. Thanx.

Hello, @ShAgRaTh-NR 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

I’m getting this issue when I go to create a hut I’ve talked to Ea help all day long now and no one can figure it out I’ve never been so frustrated 

@Fishing_W_Canuck @spgeorge34 

Did you download the update? This issue was fixed with the update that was released a few weeks ago. To check the version, view the game information by highlighting the NHL 21 tile on your console and navigate to the version information. It should say 1.2.1.0 if it's current.

Still giving me the error even with the patch, power cycling, deleting the game and all files, redownloading the game fully before launching, rebuilding databases, port forwarding the ps4 and nhl specific ports. The only thing I have not done is factory reset my machine.

Edit: not sure exactly what did it, but I got into hut. I think it was a clean delete of nhl then rebuilding the database then a clean install of nhl. 

@Arcturas84 

Great! If you have any other issues, please let us know. Have fun and good luck on the ice 🙂

Hello i bought NHL 21 Great Eight Edition on Xbox One S yesterday and i was playing just with friend now i wanted to play HUT but it shows me same error and i already reinstalled it and its not working.. 

@EA_Aljo 

EDIT: After 6 hours of sleep i tried it and its working

@mtJBlackk 

Xbox Live was having some issues yesterday that could have been affecting this so it makes sense it's now working as those issues were resolved last night. If anything else comes up, please let us know. Thanks!

@xAzempt 

Try creating a new lineup with the same players. Don't delete those players. Just create a new lineup with them and make it active. That has been resolving this for others in the same situation. Let me know what happens. Thanks!

@Thimisk 

Are you having the issue with not being able to swap out players on your lineup? If so, did you make the new lineup active? You have to add your players and make it active.

@xAzempt 

You're very welcome!

@Thimisk 

Go to My Team from the main HUT menu. Then, go to Manage Lineups. Now, where it says Change Active Lineup, go there and select the lineup you'd like to make active.

@Thimisk 

You can try renaming. If that doesn't help, you'll need to make a new lineup. You aren't going to lose any players. You just need to add them to the new lineup.