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gusto585's avatar
gusto585
5 years ago
Solved

NHL 21 ps4 hut fail to retrieve data error code

I have been getting repetetive error codes   - fail to retrieve data.   Anyone else ? 
  • astles9's avatar
    astles9
    5 years ago

    Hi all, there was a system update for PS4 I installed this AM and now HUT is working, card packs and all - hope the same for all of you!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Fishing_W_Canuck @spgeorge34 

Did you download the update? This issue was fixed with the update that was released a few weeks ago. To check the version, view the game information by highlighting the NHL 21 tile on your console and navigate to the version information. It should say 1.2.1.0 if it's current.

Arcturas84's avatar
Arcturas84
5 years ago

Still giving me the error even with the patch, power cycling, deleting the game and all files, redownloading the game fully before launching, rebuilding databases, port forwarding the ps4 and nhl specific ports. The only thing I have not done is factory reset my machine.

Edit: not sure exactly what did it, but I got into hut. I think it was a clean delete of nhl then rebuilding the database then a clean install of nhl. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Arcturas84 

    Great! If you have any other issues, please let us know. Have fun and good luck on the ice 🙂

  • mtJBlackk's avatar
    mtJBlackk
    5 years ago

    Hello i bought NHL 21 Great Eight Edition on Xbox One S yesterday and i was playing just with friend now i wanted to play HUT but it shows me same error and i already reinstalled it and its not working.. 

    @EA_Aljo 

    EDIT: After 6 hours of sleep i tried it and its working

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @mtJBlackk 

    Xbox Live was having some issues yesterday that could have been affecting this so it makes sense it's now working as those issues were resolved last night. If anything else comes up, please let us know. Thanks!

  • xAzempt's avatar
    xAzempt
    5 years ago
    @EA_Aljo was buying some players off the auction went to go put them in my line up and when i click save changes to confirm the changes it says failure to retrieve data with the error code of e71db306c216ffe4-0000000000009999-c4f7fe3feb7bee04 done reinstalled twice and didnt fix so im clueless...
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @xAzempt 

    Try creating a new lineup with the same players. Don't delete those players. Just create a new lineup with them and make it active. That has been resolving this for others in the same situation. Let me know what happens. Thanks!

  • xAzempt's avatar
    xAzempt
    5 years ago
    @EA_Aljo that solved the issue. Thanks you're a life saver lol.
  • Thimisk's avatar
    Thimisk
    5 years ago
    @EA_Aljo Does not works for me☹️..
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Thimisk 

    Are you having the issue with not being able to swap out players on your lineup? If so, did you make the new lineup active? You have to add your players and make it active.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @xAzempt 

    You're very welcome!

  • Thimisk's avatar
    Thimisk
    5 years ago
    @EA_Aljo Yes, the same issue. How does I make the lineup active? Active with the new players?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Thimisk 

    Go to My Team from the main HUT menu. Then, go to Manage Lineups. Now, where it says Change Active Lineup, go there and select the lineup you'd like to make active.

  • Thimisk's avatar
    Thimisk
    5 years ago
    @EA_Aljo I can only rename? Must i create a new lineup?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Thimisk 

    You can try renaming. If that doesn't help, you'll need to make a new lineup. You aren't going to lose any players. You just need to add them to the new lineup.

  • Thimisk's avatar
    Thimisk
    5 years ago
    @EA_Aljo Thanks it helped! Hope this issue will be fixed!
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Thimisk 

    Let me know how it goes. Thanks!

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