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xxkillabeatxx's avatar
xxkillabeatxx
5 years ago

NHL 21 randomly crashes

I’m having issues where the game will freeze and crash. It happens 1/10 games. Randomly during the game. Any time for no reason. I’ll be playing then I get a weird freezing sound and the game crashes...
xxkillabeatxx's avatar
xxkillabeatxx
5 years ago
@EA_Aljo It’s really only happens when playing in the eashl clubs. And It’s happened on both internal and external. And it does it on my one x and my series x. A cpl other guys I play with have had it happen as well.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@xxkillabeatxx 

Sorry about that. I see you had already mentioned trying both internal and external. Anyway, this is a pretty tricky one since it's happening on both consoles. Since it's only happening with clubs, it could be an odd combination of customizations or a unique series of events. Have you noticed anything about when the crash happens? Like, always happening on a PP/PK or when a player gets injured or a fight occurs, etc.

  • xxkillabeatxx's avatar
    xxkillabeatxx
    5 years ago
    @EA_Aljo Not really. It seems pretty random. No specific period or position. It’s happened as a G and skater. Always during gameplay. I’m going to try and get a video of it happening. Maybe you guys will see something I don’t. Or maybe even re create it. Now I will add this didn’t happen until you guys fixed the issue with the series x and s where we would drop from the pregame issue.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @xxkillabeatxx 

      One weird issue we've seen with WoC, mainly when it comes to Threes, is having a custom gamerpic can cause games not to connect. Your issue is a bit different, but it's still an odd one. If you have a custom gamerpic, try swapping it with a default one and let me know if that helps or not.

      • xxkillabeatxx's avatar
        xxkillabeatxx
        5 years ago
        @EA_Aljo I’ve tried the gamer pic change. I’ve changed my DNS and a bunch of other things. I don’t think it’s a connection issue. I only play eashl I haven’t played any other modes to see if it happens there. It almost feels like a system overload. Like it’s trying to dump the cache mid game and just freezes out. Game goes still a weird sound for like 5-6 seconds and game crashes and closes completely. I’ll more than likely play tonight or tomorrow and I’ll record my game play to try and get it to happen.

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