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ixpapasmurf's avatar
ixpapasmurf
5 years ago
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NHL 21 World of Chel - Ones or Threes Matchmaking Issue

Hello everyone, I have an issue with Matchmaking Issue in the Would of Chel that I was hoping someone can assist me with. I am playing on Xbox One. To start off I have had very little issue getting...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @ixpapasmurf,

    Are you using a custom gamerpic by chance? If so, try setting it to something default and let me know if that helps or not. Thanks!

Julien_Benedik's avatar
Julien_Benedik
5 years ago

@ixpapasmurfis the problem completely fixed or does it still happen a few times? I have removed my custom image and the files from my Xbox, it still happens often.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @Julien_Benedik 

    Besides removing the custom gamerpic, what other troubleshooting have you done? I'd like to avoid having you repeat those steps.

    • Julien_Benedik's avatar
      Julien_Benedik
      5 years ago

      I have deleted my custom picture (as well as the jpeg files off my Xbox), moving my game from my external hard drive to my internal hard drive, and hard restarting my Xbox. I should also mention I am game sharing. 

      • Julien_Benedik's avatar
        Julien_Benedik
        5 years ago

        I just attempted another ones game in world of Chel and after sitting in the matchmaking screen for several minutes it says: REMOVED FROM THE GAME - you have been removed from the dressing room.

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