Forum Discussion

SHARKSHOCKEY513's avatar
4 years ago
Solved

NHL 22 disc not recognized by XBox

Product: NHL 22
Platform:Xbox Series S
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Insert this disc into XBox.
What happens when the bug occurs? Nothing. The XBox doesn't recognize the disc.
What do you expect to see? A loading screen.
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Load screen
What time did you see the bug? (HH:MM AM/PM)
What is your time zone?
What is your gamertag/PSN ID?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

This one's pretty straightforward. The XBox doesn't recognize the disc. It recognizes all our other EA discs, but it doesn't even notice when NHL 22 is inserted.

  • For whatever reason, unplugging the XBox then plugging it back in made it recognize the disc.

6 Replies

  • For whatever reason, unplugging the XBox then plugging it back in made it recognize the disc.

  • CadenceDoge's avatar
    CadenceDoge
    4 years ago

    Same for me. I powered down a few times, but somehow unplugging it worked. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @SHARKSHOCKEY5131 @CadenceDoge

    Thanks for the report on this. I'm glad to hear power cycling helped. If you have any other issues, please reach out to us again. Thanks!

  • @EA_Aljo happened to me twice now, am I seriously expected to power cycle my Xbox every so often just to play NHL? Brutal
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @MacRantEskogAr 

    So far, I have only seen these 3 reports of this issue. Have you contacted Microsoft to see if there possibly is a hardware problem causing this?