Community ManagerThis sounds like an issue Sony support may need to help with. Their store isn't detecting that you have access to the trial if it's asking you to buy it instead. Try contacting their support to see if they can assist with this. Thank you.
please check if a trial version of NHL 22 for PS5 with a paid EA PLAY membership is currently available? Thanks
Community ManagerThe trial is currently available, but only if you haven't used up all 10 hours. If the game is open in the background, the clock will still be running. When you're done, you have to completely exit out of it in order not to use up that time. Even if you turn off your console.
Have you even looked at our screenshots? It shows that we have time remaining in our trials and yet we can't play. How do you know the trial is currently available? Can you prove that the trial is still available? If you have an active EA Play subscription, can you post a picture of the trial button on the NHL 22 purchase page specifically on PS5? You should ask someone from the EA Play department or whatever and see if the trial is still active on PS5. I've seen numerous reports online that the trial is no longer working since the 15th (full release date) for PS5 specifically (don't know about PS4), I do know that those on XBOX have not been affected. Probably because EA Play is merged with gamepass or something. I know this must have been some unintended mistake but the fact that no one has fixed it or seems to care is a slap in the face to customers.
I always turned off the game consistently so that I didn't run out of game time. It correctly shows me that I still have 8h and 41m trial version of NHL 22 left, but it can't be run because someone removed it from EA Play on PS5. It works normally on the PS4. On PS5 in EA Play I only see FIFA 22 (for which I have already used up 10 hours) and Madden 22 (I did not try, it offers a trial version download. NHL 22 on PS5 in EA Play has been removed, please correct it. Take a look at the picture in the attachment .
Why can't I see the NHL 22 trial offer in this picture from the store on the PS5?
Community ManagerHello, everyone. This issue is currently being investigated. We'd like to gather a couple of details from you all:
Thank you!
I have over 8 hours still remaining on the free trial and it no longer allows me to play the trial on PS5. It has a padlock next to the EA play logo and it tells me to purchase the game to play it.
Community ManagerHey, everyone. I don't have an update yet but will provide one as soon as I do.
