NHL 22 monthly pre order rewards not received

@charliebettcher 

Check the following link for info on this, thanks.

https://www.ea.com/games/nhl/game-and-offer-disclaimers

@charliebettcher 

I see your Diamond packs were opened yesterday. What exactly are you missing?

@charliebettcher 

Great! If you have any other issues, please let us know. Good luck on the ice 🙂

Hi, I never received any November pre order stuff or hut Champs collectable/ packs for last week. Psn is Vella

Hello, @AJ_Vella31 

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

I have gotten my power up collectables lack for this month but I have t got the diamond pack

I have also received my power ups, but not my diamond packs, did those end? 

Hery, @jaydog30 @burnttoast1898 

The monthly Diamond packs have now ended. February was the last month for them. Those details can be found here. 

Yeah this is just super scummy practices. I preorder the XFactor edition with the diamond choice packs & powerup packs with the excitement of the NHL season starting. I come back for playoffs thinking I'll have all my rewards because there was no indication or communication of a requirement to login. It's just buried in some disclaimer. I could've easily logged in once a month to ensure the packs were obtained but it was communicated nowhere, just that they would release monthly. What a waste of money. Safe to say I'll never preorder NHL again. I guess I shouldn't be surprised knowing EA. Joke is on me.