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birdmanrunstrac's avatar
birdmanrunstrac
5 years ago

NHL 22 Stuck on Connecting Screen when trying to load the game

Product: NHL 22
Platform:Xbox Series S
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load the game
What happens when the bug occurs? stuck on the Connecting screen directly after loading the game
What do you expect to see? game should start up, but does not.
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here n/a
What time did you see the bug? (HH:MM AM/PM) 4:30PM EST
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? SpikedShoeTV
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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stuck on the attached screenshot after trying to load the game

17 Replies

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  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @Mar151998

    Do you have anything plugged into the console's USB slots and do you use an external hard drive?
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago

    @Mar151998 

    I think these steps will fix this:

    How to power cycle your Xbox console:

    1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console’s power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button  on your console to turn on the Xbox One.

    Clear Mac Address

    1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

    Clear the saved game data:

    1. Open the Settings menu at the top of the dashboard.
    2. Select Storage, then select System Storage.
    3. Select Saved Data.
    4. Choose a game to access the game's saved data.
    5. Press the Options button and select Delete.
  • Mar151998's avatar
    Mar151998
    4 years ago

    The only one of those that I haven’t tried is clearing the MAC data. I will try that. The other options did not work

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