First, congrats Squarejaw!
IF EA is still even paying attention to this issue, they’re looking to fix what they, a corporate money-making entity, see as the problem (the communication breakdown with Amazon) because that’s what matters to them. Clicking a button to generate a couple hundred codes to email out to people who have contacted them about this issue seems an easy enough fix, but doesn’t fit their problem; it fixes ours. That would involve empathy. Corporations the size of Amazon and EA are big enough that they no longer have to worry about keeping small customer demographics happy. Even if the couple hundred of us that are affected here never buy an EA title again, so what? They’ve lost a grand per game? Peanuts. But, ensuring the data pipe between the two is working? That’s worth millions, so that’s what is going to get the attention.
We are the little guy, and F the little guy. Welcome to the downside of corporate level capitalism. A fine enough system until the corporations lose their humanity. (this turned unintentionally political...sorry about that)