NHL20 HUT CHAMPIONS failed to retrieve data
Product: NHL 20
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to hockey ultimate team, then go over to the “online” option and select competitive seasons, then select current live seasons and open the “HUT Champions“ tab.
What happens when the bug occurs? My screen says that hut champions is “coming soon” even though it is currently a live event.
What do you expect to see? Failed to retrieve data with an error code, when clicking on the competitive seasons tab.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey Ultimate team competitive seasons
What time did you see the bug? (HH:MM AM/PM) 12 noon
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? Scrotale 17
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English
Hi,
this issue has only happened to me today. I think it could be mistakenly affiliated with a warning I received from ea, regarding the purchase of hut coins.
My friend decided to quit hockey ultimate team and gave me his coins via purchasing a contract item in the auction house. Understandable that this could be against the rules and Ea sent me an email to warn me of the issue.
EA’s message clearly states that I was to receive a warning and can still access all Hockey Ultimate team features.
this is clearly not the case however because I logged in to HUT today to find 2 messages.
1. “You are suspended from our online auction house for 7 days”
2. “All of your coins have been deleted by our team”
in fact I am still able to use the auction house, and my coins weren’t even deleted!!! This is because I received a WARNING but for some reason it turned in to a false suspension of services?!?! I can still play hut online but not competitive seasons.
Please help me out!
I have access to EA’s warning email and game clips of the issue if needed.
thanks!
Hello, @johnnatale.
The issue with HUT Champions is being investigated. Technically, you shouldn't be able to play until 2 PM PST on Fridays. However, there's an issue that is being looked into.
Regarding your other matter of the auction house, that's something you'd need to contact @EAHelp through Twitter or open a case with a live support advisor here for. They'll look into this for you. Thanks!
