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Timmoore777's avatar
Timmoore777
5 years ago
Solved

NHL21 HUT Issue Opening a HUT Master Icon Choice Pack

Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? HUT I get a "Failed to retrieve data: please try again later" ...
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hello, everyone. This is an issue we're aware of and investigating. When we have some news, we'll post an update.

    *This issue has now been resolved*

Timmoore777's avatar
Timmoore777
5 years ago

Restarting my Xbox did not fix the issue. I still cannot open the pack.

Timmoore777's avatar
Timmoore777
5 years ago

Does EA even monitor these forum bug threads? I need this fixed, I want my pack.

  • Longarrow6's avatar
    Longarrow6
    5 years ago
    @Timmoore777 Yeah for real. These seems to be a significant issue with players from both consoles.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Longarrow6 @Timmoore777 

      We are currently investigating this issue. As soon as we have some news, I'll update here, but we're trying to get this resolved as soon as possible.

      • methenorth67's avatar
        methenorth67
        5 years ago

        Same here EA, ps4 cannot see the packs or players.  Hoping to open soon

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